Configurator

Job description

Job Description: Service Desk Manager We are looking for a Service Desk Manager / Lead to run and continuously improve a client-facing Service Desk while owning the underlying Atlassian service management platform across Jira Service Management, Confluence, Jira Software, and Refined. This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients. It combines service management leadership, platform ownership, client onboarding, incident communication, operational reporting, and first-line team leadership. You will play a key role in shaping how support is delivered, how service management tooling is governed, how clients interact with the Service Desk, and how reporting and operational standards are maintained across the function. This is a strong fit for someone who combines hands-on Atlassian platform experience with solid service desk leadership, excellent communication skills, and a practical understanding of supporting cloud-based services in live production environments. Key Responsibilities: Service Desk Management: Lead the day-to-day operation and continuous improvement of a...