Collections Administrator

Job description

Job Summary: The Collections Administrator will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for providing timely and accurate administrative support to the Collections team, in accordance with the GFL Credit Policy. Key Responsibilities: Monitor emails sent to the Collections Administrator general inbox and take the appropriate action in a timely manner. Prepare files for third party collection and ensuring all required backup is attached; Complete and submit bankruptcy forms;: Enter bad debt write offs and recoveries into Trux system/Workflow; Process bi-monthly and monthly recurring credit card payments; Generate monthly customer overdue notices and statements; Investigate customer accounts and make recommendations for clearing aged balances; Apply customer credits and debits;: Review and clear small balances in customer accounts; Review aging for temporary customers, process payment of outstanding balances and request refunds, if required; Complete and submit customer cheque refund requests, requested by Collections team; Maintain weekly refund spreadsheet and...