Contact Center Customer Service Representative

Job description

Benefits: - 401(k) - Bonus based on performance - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Department: Customer Care: Location: Lowell, AR (In-Office) Schedule: Full-Time | Monday–Friday, 11:00 AM – 7:00 PM Reports To: Contact Center Manager About the Role: We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you’ll be the first point of contact for our customers. In this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you’re organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career. What You’ll Do: - Answer incoming calls and assist customers with scheduling, rescheduling, and general questions - Ensure appointments are accurately scheduled and confirmed each day - Communicate effectively with technicians, dispatch, operations managers, and team members - Resolve customer concerns w...