Customer Service Representative

Job description

Customer Service Representative We’re looking for a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations in a fast-paced healthcare environment. Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise. Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience. This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution. Let’s Talk About Responsibilities: Answer inbound calls, chats, and emails to support customers with testing tools and uploads Handle overflow scheduling calls: Troubleshoot Overnight Pulse Oximetry upload issues Process and validate test orders, physician updates, and faxed...