(EWR) Supervisor, Passenger Assistance

Job description

What to expect: The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including: - Wheelchair Services - Baggage Assistance - Security duties as assigned - Queue line assistance - Other Duties as assigned How you will make an impact: - Ensure compliance with safety requirements, including security checkpoint - Establishing shift assignments for both full-time and part-time employees - Set a positive example for the station team members to ensure excellent customer service - Maintain a positive work environment, strong employee relations and collaborative relationships - Solicit customer feedback to understand customer needs and opportunities to improve their travel experience - Demonstrate a calm demeanor during periods of high volume or irregular operations - Provide coaching and direction to the station team to achieve or exceed perf...