Employment Adviser - 12 Months FTC

Job description

Salary: £28,438, rising to £30,253, after 9-month probation Location: Onsite in Reading (RG1 7QE) Hours: Mon-Fri 9am-5pm: Contract: 12 Months Fixed-Term (FTC): Change Lives Every Day with Fedcap UK Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work. We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats—supporting, encouraging, signposting, advising, coaching, and inspiring individuals—while building trust and challenging mindsets. What You’ll Do: Collaborate with external services to tackle complex challenges and help overcome barriers - Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way - Manage a caseload of customers, with face-to-face appointments throughout the day, creat...