Manager Quality and Continuous Improvement
Chesapeake Utilities · Delaware, Ohio, US
Manager, Quality and Continuous Improvement Hybrid with travel as necessary for program needs Must reside or be willing to relocate to DE, MD, PA, VA, OH, NC...
Job description
Manager, Quality and Continuous Improvement Hybrid with travel as necessary for program needs Must reside or be willing to relocate to DE, MD, PA, VA, OH, NC, GA, FL Your role in our success: The Manager of Quality and Continuous Improvement is responsible for leading and overseeing the organization’s corrective action program to ensure effective identification, investigation, resolution, and reporting of quality, safety, regulatory, and compliance concerns. This role manages a team responsible for root cause investigations, corrective action development, and effectiveness evaluation, while ensuring audit readiness and clear communication with internal and external stakeholders. What you'll be doing: - Lead, coach, and develop a team responsible for investigations, corrective action management, and reporting activities. - Develop, implement, and continuously enhance the corrective action program, including policies, procedures, and tools. - Establish priorities, workflows, and performance expectations to ensure timely and high-quality execution of corrective actions. - Oversee and guide investigations using structured root cause analysis methodologies - Manage the triage of submitt...