Customer Success Manager, U.S. Army & U.S. Air Force

Job description

Performance Drone Works (PDW) builds technologies for the warfighter, by the warfighter. Born out of the Drone Racing League, our roots are competitive, our mindset is tactical, and our mission is clear: deliver purpose-built unmanned systems to those who serve. We are not here to sell vapor; we build and ship real capabilities for real missions. Now, we’re entering a new phase of growth and are looking for a highly skilled and motivated Customer Success Manager to be the support. The successful candidate will be responsible for leading a dynamic cross-functional team to deliver top-quality products and services to our customers. What You'll Do: - Become a SME in PDW’s technology, processes, and products. - Manage and maintain relationships with US Government stakeholders to build and drive value through effective management of PDW Customer Programs. - Manage PDW customer sUAS programs against cost, schedule, and technical requirements as well as execute vision and scale of processes. - Work cross functionally with various teams to support Sales and Go-To-Market strategy to include engineering, manufacturing, and product. - Manage and report to PDW senior leadership and executive c...