Consultant, Extended Services
Emburse · Toronto, Ontario, CA
Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where tec...
Job description
Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings What will you do: - Responsible for managing multiple small projects and change requests from live customers - Provide guidance and feedback for ongoing improvements and additions to internal processes - Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally - Act as a secondary resource on projects which are identified as sensitive, complex and/or strategic - Assist in developing and up...