Account Representative

Job description

Essential Job Functions: - Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise. - With direction from the account manager, manage the invoices and account receivables for the account. - Works closely with the project team in order to maintain a continuous knowledge of the account status at all times. - Ensures that all processes and procedures are followed and work toward process improvement - Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client. - Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis. - Report analysis, trending and corrective actions Other Skills & Abilities: - People skills required in order to create, maintain and enhance relationship with customer - Extremely detail oriented - Technical competence (excel, word, power point etc.) - Motivated, goal oriented - High level of initiative and work well in a team environment - Excellent written and oral communication skills - Handle...