System Administrator, IT Operations

Job description

Location: Hybrid (Sherbrooke or Montreal office) Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/ . Here's how you will contribute to the success of the company Here's what you need to have and master to get the job *Availability for rotation on the call schedule in a 24-7 environment - Participate on service operations and continual service improvement - Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM - Assist internal service desk on escalated internal hardware and software issues - Perform in-depth analysis to determine requirements and needs of new services - Develop and implement internal support procedures and documentation - Participate in major migration projects - Participate in the deployment of SaaS or on-premises applications - Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments - Collaborate on different projects with team members or other IT teams - Develop proofs of concept for new service...