Occupancy and Compliance Specialist

Job description

Overview The Occupancy and Compliance Specialist ensures that the affordable housing property operates within all legal, regulatory, and program requirements. This role focuses heavily on managing tenant arrears, implementing rent-collection strategies, and conducting direct resident engagement, including fieldwork and door knocking—to support successful tenancy and regulatory compliance. The specialist also oversees leasing functions, annual/interim certifications, and ongoing file audits to maintain full adherence to program rules. This is an on-site position, required Monday through Friday, 8:00 AM – 5:00 PM. Responsibilities: - Leads all rent-collection efforts, including monitoring delinquency reports, contacting residents, and developing payment plans - Conducts proactive outreach such as door knocking, unit visits (as appropriate), and on-site resident engagement to resolve arrears - Collaborates with residents to identify barriers to payment and connect them with rental-assistance programs or supportive services - Maintains accurate documentation of all arrears activity, communications, and payment arrangements - Conducts detailed file audits to ensure adherence to HUD, LIH...