Food & Beverage Host, Amici Italia (Full-Time; Varied)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Food & Beverage Host DEPARTMENT: Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Lobby Café, Guy Fieri, Italian GRADE/FLSA STATUS: H8-Non-Exempt: BADGE TYPE/COLOR: Work Permit--Peach: REPORTS TO: Supervisor, Food Service SUPERVISES: N/A: JOB SUMMARY: Provide excellent service to restaurant customers. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet guests; seat them in restaurant according to rotation schedule Ability to operate ProHost or a computerized seating and reservation system Provide guests with menus and inform them of specials Keep work area neat and clean Handle/solve guests’ concerns: Build relationships with customers: Abide by appearance standards: Delight our guests with outstanding service Ensure service recovery activities: Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Adhere to regulatory, departmental and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and val...