Guest Service Representative (FT $14-$16/hr)

Job description

Collegiate Hotel Group® , is seeking a Guest Service Representative to join Graduate Bloomington and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES: - Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner - Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities - Escort VIPs to room and check themin prior to arrival - Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded - Responsible for issued bank - count bank at beginning and end of shift. - Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts tomanagement - Maintains front desk area to be clean andorganized - Assisting with lobby activation asneeded - Utilize proper procedures when handling guest PPIdata - Understands the key points to communicate for a Graduate Arrival experience - Follows through and feels ownership of guest requests - Resolves guest complaints in a professional and efficient manner - Actively participates in Front Desk upsell program - Alwaysretrieve necessary identification docu...