Residential Regional Service Manager

Job description

Description The Residential Regional Service Manager is responsible for all service-related field and administrative functions within the South Central Residential Market Segment. The Service Manager is the team leader for the technicians, the field supervisors, and the team's Dispatcher. They must build positive morale within the team and ensure department procedures are followed to ensure smooth and productive processes. They should also help resolve customer concerns and issues as quickly as possible. The SM is responsible for the financial contribution of their team, including reaching regional targets for profitability, gross margin percentages, receivables, and invoicing review and adjustments. The Regional Manager will also have access to administrative support as needed. In addition to the above, the Service Manager oversees daily activities and provides training and support to their team by: - Providing daily leadership to technicians to exceed customer expectations and provide an exceptional customer experience. - Work with the Dispatcher and CRMs to ensure all maintenance visits are completed on time and on or under budget. - Identifying system and workflow improvements...