Inbound Operations Coordinator

Job description

Purpose This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service. Responsibilities: This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to: - Responsible for working on National email requests - Document orders in UConnect (CRM) - Create Sales Orders in EAuto - Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status - Bill installation compensation - Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers - Other duties as needed Job Related Dimensions: - Strong attention to detail - Strong communication skills – both verbal and written - Proficiency in MS Office products (Excel, Word, MS Outlook)...