Concierge

Job description

W Florence is looking for a motivated and passionate Concierge to join our Welcome Team! Located in the heart of Florence, W Florence represents the perfect blend of contemporary style, cutting-edge design, and luxurious comfort, offering our guests a unique experience where innovation and sophistication come together to create unforgettable moments. As a Concierge, you will be much more than just a point of reference: you will be the face of Florentine hospitality, using professionalism, creativity, and passion to transform every request into a unique and memorable experience, helping guests discover the very best of Florence and of W Florence. Key Responsibilities: - Welcome guests with professionalism, building a relationship of trust from the very first contact; - Provide detailed and up-to-date information about Florence, including cultural and artistic attractions, the best restaurants, exclusive events, and boutiques; - Handle personalized requests, from restaurant reservations and private tours to organizing transfers and special services, anticipating guests’ needs; - Collaborate with different hotel departments and external partners to ensure complete guest satisfaction;...