Patient Services Team Lead

Job description

JOB SUMMARY: Patient Service Team Leaders, under the direction of the area supervisor, ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Services Technician (IOPSTs) are completed accurately and on time. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the supervisors. The person in this position functions as the backup to the area supervisor. JOB RESPONSIBILITIES: ESSENTIAL FUNCTIONS: - Ready to travel to a client location within a designated region with short notice. - Assist supervisors with the implementation of Standard Operating Procedures (SOP's) for patient services in accordance with PathGroup guidelines. - Function as back up for the Patient Services Supervisor as necessary and carry out duties in his/her absence. - Coordinate the work of patient services technician in the Patient Service Centers and In-office Patient Services Technician (IOPSTs) to assure that production is consistent and service levels are maintained. Play an important role in the dissemination of information to employees. - Responsible for training, coaching...