Consumer Insights Research Manager

Job description

Location: On site at location listed in job posting. Summary: First Horizon is evolving how we understand and act on client experience and behavior. As we advance our Client Experience & Insights function, we are building an integrated, data-informed approach that connects brand, client feedback, and behavioral signals to drive measurable business outcomes. This role is designed for a high-potential individual eager to take ownership early and grow quickly within a strategic function. We are seeking a Consumer & Marketing Research Manager to join our Client Experience & Insights team (CX&I), expanding our ability to integrate advanced market research, analytics, and emerging insight capabilities into business decision-making. In this role, you will translate consumer insights into clear, actionable recommendations that inform business decisions, improve client experience, and drive growth. You will play a critical role in connecting insights across listening systems—including brand tracking, Voice of Client, digital behavior, and emerging analytics—to support strategic objectives. Qualifications: - Partner with stakeholders to identify and shape key business questions - Own end-to-...