Ai Agent Operations Engineer

Job description

About Us Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies , Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We partner with national brands such as Pizza Hut , KFC , Pandora Jewelry , Kendra Scott , Wawa , Journeys and others to manage their gift card programs. Our flagship consumer brand, PerfectGift.com , enables customers to create customized gift cards. We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (https://wolfe-llc.breezy.hr/). Role Summary: AI is only as good as the person who owns it after it goes live and that's exactly what this role is about. As our AI Agent Operations Engineer, you'll be the go-to person responsible for making sure Wolfe's AI agents across voice, chat, and email are performing at their best every single day. This isn't a build-from-scratch engineering role it's an ownership role where your decisions directly shape the customer experience and business outcomes tied to our AI investments. If you're someone who thrives on accountability, loves digging...