Intermittent Call In - Call Center Supervisor

Job description

Title: Intermittent Call In - Call Center Supervisor Department Org: Academic Success Programs - 106350 Employee Classification: H6 - Intermittent - Seasonal Hourly Bargaining Unit: Bargaining Unit Exempt: Primary Location: MC AC: Shift: 1: Start Time: Typically 1pm End Time: Typically 5pm Posted Salary: $15.00: Job Description: This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals. Education/experience: - High School Diploma Communication and other skills: - Good written and verbal communication required - Effective Decision-making and problem-solving skills required - Must be detail or...