Production Support

Job description

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 💻 THE ROLE: We are looking for a #TechTalent to work as a Production Support for a national project. 🙂 YOUR DAY TO DAY: Incident Management: - Respond to and resolve application-related incidents and service requests. - Troubleshoot and diagnose issues, escalating to higher-level support when necessary. - Ensure timely resolution of incidents to minimize downtime and impact on business operations. Problem Management: - Identify and document recurring issues and work with the team to implement solutions. - Conduct root cause analysis to prevent future incidents. Change Management: - Assist in the implementation of changes to application environments. - Ensure changes are documented and communicated effectively to all stakeholders User Support: - Provide first-level support to end-users, addressing their queries and issues. Monitoring and Maintenance: - Monitor applic...