Help Desk Analyst I

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 5000+ employees, as well as users in over 20 remote locations, traveling u...