Systems Analyst

Job description

The IT Systems Analyst maintains, troubleshoots and repairs computer hardware, software, network, and minor server problems. In addition the incumbent installs new hardware, performs software upgrades, and provides desktop administration as required. Assigned area(s) of responsibility are activities of moderate complexity and impact. In addition, the individual will handle the administration and acquisition of mobile devices and serve as the primary support administrator for smartphone, tablets, and non-windows devices as require for the support of the organization. In this role they will provide technical advice and support to system users. This individual is expected to perform a variety of tasks as required for business operational support. The incumbent must consistently demonstrate the ability to work both independently and in a team setting, demonstrating flexibility and adaptability in a fast-paced business environment. Job Duties and Responsibilities: Duties include but are not limited to: - Actively coordinates with team members and other service support groups to effectively resolve incidents and requests. - Provides tier 2 technical support and service restoration for da...