Enterprise EMR Solution Specialist

Job description

Overview Resolve EMR Issues. Educate End Users. Implement System Updates. The Enterprise EMR Solutions Specialist’s primary responsibility is to work with company employees, leaders, and vendor partners to resolve Homecare Homebase Office Operations functions. This role manages process questions, specialized access requests, and system issues. You will utilize system knowledge, experience, and documentation to educate end users to reduce recurrent issues and implement direct system updates to support resolution and large-scale process changes. As an Enterprise EMR Solutions Specialist, You Will: Provide remote resolution for all Homecare Homebase and Office Operation process questions, specialized access requests, and system issues. Manage a work queue with minimal supervision using ServiceNow help desk software, identifying and troubleshooting complex issues independently. Search internal and external documentation to resolve end user or system-generated issues and ensure adherence to company guidelines and policy. Escalate problems and report anomalies to senior staff in a timely and efficient manner. Monitor critical situations and software bugs, alerting senior staff when neces...