Sr. Manager, Technical Support
RingCentral · Denver, Colorado, US
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best cust...
Job description
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: A Senior Manager, Technical Support to lead our high-performing Tier 2 and Tier 3 Support Engineering teams. In this critical role, you will be the driving force behind our global support strategy, managing a diverse team across multiple geographic locations to deliver exceptional technical outcomes for our most complex enterprise customers. You won’t just manage a queue; you will architect the future of our technical support experience. You will provide strategic oversight for advanced troubleshooting processes and lead the charge in optimizing workflows to reduce...