Customer Service Representative, R&SS

Job description

Overview This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations. Key Accountabilities and Main Responsibilities: The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. - You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience. - The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships. - Demonstrate care and empathy for our customers and their needs when handling customer enquiries. - Achieve high standards of quality, efficiency, and productivity. - Build and maintain relationships through the delivery of customer requests within set standards. - Take personal responsibility for meeting deadlines and resolving customer concerns. - Demonstrate adherence to customer focus and conduct policy. - Demonstrate flexibility and collaboration towards meeting customer and business needs. Experience & Personal Attributes: Ability to work to a high level of accuracy and deliver the best customer...