Supervisor - Service

Job description

Overview The Supervisor – Service is responsible for coordinating, organizing, and communicating all details related to field service operations. This position supervises service technicians and supports the repair, maintenance, and troubleshooting of commercial laundry equipment in the field. Responsibilities: What You’ll Be Doing (Responsibilities): · Coordinates and supports day-to-day field service operations to ensure timely customer response and efficient completion of service work. · Serves as the team's primary technical subject matter expert for diagnosing, troubleshooting, and resolving complex mechanical, electrical, and operational issues on commercial laundry equipment. · Serves as the first point of escalation for technical questions, complex service issues, and customer concerns, ensuring timely and effective resolution. · Regularly performs field service work, equipment repairs, and customer site visits, functioning as a working lead alongside the service technician team. · Provides hands-on coaching, mentoring, and technical guidance to service technicians to build skills, ensure quality, and reinforce consistent service practices. · Assists with dispatch coordinat...