Customer Concierge

Job description

CUSTOMER CONCIERGE Department: Sales: Reports To: Team Lead, Texas POSITION SUMMARY: The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home WiFi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency removing barriers and providing a smooth, stress-free onboarding experience. This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service. RESPONSIBILITIES: - Visit customers at their homes to assist with transitioning to our fiber internet service. - Guide customers through canceling their existing provider, ensuring a smooth process. - Set up home Wi-Fi networks and troubleshoot basic connectivity issues. - Provide hands-on training on streaming services, helping customers cut the cord from traditional cable. - Clearly explain next steps in the onboarding process and answer customer questions w...