IT Service Desk Specialist II

Job description

Job Description NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be eligible for a Secret Clearance. Key Responsibilities: - Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call overflow during peak time or reduced staff . - Troubleshoot and resolve hardware and software issues, escalating complex problems as necessary and Act as the escalation path to resolve moderate to highly complex technical issues. - Utilize Microsoft and management tools to resolve support requests, including installing and troubleshooting Microsoft OS and office automation software. - Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications. - Configure and troubleshoot peripherals, including printers, monitors, scanners, and address hardware, software, systems, and peripheral issues both remotely and on-site. - Document all stages of support, including problem identi...