Guest Communication Center Agent

Job description

Job DetailsJob Location: Mountain Creek - Vernon, NJ 07462Salary Range: $17.00 - $17.00 HourlyGuest Communications Center Agent– Mountain Creek Location: Vernon, NJ Reporting to: Guest Communication Manager SNOW Partners Mission Statement: “To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.” About Mountain Creek: Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge. How the Guest Communications Center Agent works with the Team: As a Guest Communications Chat Agent, you will provide exceptional customer service through our online chat platform. Assist Mountain Creek and Big SNOW guests with inquiries to include, Resort Offerings, Lodging, Events, and Ride & Ski School Programs, etc.. This role requires excellent written communication skills, the ability to multitask efficiently, and a strong customer-centric approach. Your worksite will be located at Mountain Creek. Team Member Responsibilities: Initiate and respond to chats promptly and professionally. Determine customer needs by actively listening and asking clarifying questions. Research, locate, and provide...