Patient Service Representative I

Job description

Description GENERAL SUMMARY: The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES: Responsibilities include but are not limited to: - Welcomes and greets all patients and visitors, in person or over the phone. - Is responsible for keeping the front desk area clean and organized. - Registers new patients and updates existing patient demographics by collecting detailed patient information incl...