OPS REGULATORY SPECIALIST II - 79900783

Job description

Requisition No: 870746 Agency: Business and Professional Regulations: Working Title: OPS REGULATORY SPECIALIST II - 79900783 Pay Plan: Temp: Position Number: 79900783: Salary: $20.00 / hour: Posting Closing Date: 03/09/2026: Total Compensation Estimator Tool: DIVISION OF SERVICE OPERATIONS: CUSTOMER CONTACT CENTER: OPS REGULATORY SPECIALIST II: Position Number: 79900783: Hiring Salary: OPS $20.00 hour Temporary / Part-time 10:00 am - 2:00 pm Open Advertisement: ** This advertisement will be used to fill multiple positions** Our Organization and Mission: The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position works as a Call Center agent for the Customer Contact Center (CCC). The Work You Will Do: - Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution. - Answe...