Retail Systems Engineer III at Alex Lee

Job description

Overview Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues. Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area. Responsibilities: - Install hardware and software as necessary. Providing support and troubleshooting as required. - Provide training to store teams on new procedures when necessary. - Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout. - Continually improves the overall quality and performance of front-end systems.- Documents systems to ensure effective use and efficient ongoing maintenance. - Proactive, positive approach to problem-solving.- Coordinates and assists with remodels, de-installs and special projects. - Assist the infrastructure team as field support for networking related hardware and troubleshooting. - Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for oth...