Client Support Specialist

Job description

Join the Force Behind Law Enforcement Success At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. Our Client Support Specialists play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we’re looking for someone who embodies these principles. What You’ll Do: You'll be the first voice our clients hear — guiding law enforcement agencies and businesses through onboarding, troubleshooting problems, and making sure they get real value from our platform every day. - Process and manage law enforcement and business account registrations, including state-specific and jurisdictional requirements. - Lead new user onboarding — walking clients through the platform so they feel confident from day one. - Resolve support requests — password resets, account access issues, permission changes, and configuration updates — efficiently and accurately. - Provide remote troubleshooting support using tools like LogMeI...