Lloyds Banking Group Customer Support - North Shields

Job description

End Date Friday 22 May 2026 Salary Range: £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options: Flexibility in when hours are worked Job Description Summary: - A part-time branch-based opportunity working 25 hours per week. Job Description: JOB TITLE: Customer Support: LOCATION(S): North Shields - Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 25 hours a week, including Saturdays WORKING PATTERN: Part-time: SALARY: £18,714.66 increasing to £19,250 after 6 months What you’ll be doing: You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You...