Lead Technician

Job description

Benefits: - Competitive salary - Paid time off - Training & development - Bonus based on performance - Opportunity for advancement Lead Technician Reports To: Owner Position Type: Hourly, 32 hours/week, $25-$30/hour Position Summary/Purpose: We’re looking for a Lead Technician to help deliver high-quality restoration services while supporting day-to-day field operations. This role is responsible for executing jobs, setting the standard for quality, and helping guide technicians in the field. The candidate will be supported with company tools and systems for job tracking, reporting, and communication. As a growing company, this role plays a key part in building strong systems, maintaining quality, and supporting team development. Primary Responsibilities: Service Delivery - Perform advanced carpet cleaning and restoration services - Assess job scope in the field and support accurate estimate development for restoration and cleaning services - Lead jobs in the field and ensure work is completed to company standards - Inspect work to ensure quality and completeness Customer Experience: - Communicate clearly and professionally with customers - Address questions or concerns on-site - En...