Customer Service Manager Italy

Job description

JOB DESCRIPTION: PURPOSE OF THE JOB - Management of the Customer Service department in order to provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service request and customer complaints. The departments teams are based (NN). - The manager will train, motivate and coach Customer Service Representatives to continuously improve the quality and productivity of department output and introduce innovative methods to support this effort. - Assure team compliance with internal processes and procedures (e.g. Abbott Medical Quality System) and with the applicable legislation. - Strategic development of the country's Customer Service department and service activities. ROLES & RESPONSIBILITIES: - Set goals which align to department plans and manage the execution of the goals - Hires and retains diverse, highly qualified Customer Service staff and provides ongoing performance feedback. - Monitor and manage department/individual goals and objectives. - Use KPI’s to challenge current status. - Ensure all Customer Service employees are trained, and documentation meets the division's quality standards. - Develop a continuou...