BlueSnap Merchant Support Agent

Job description

Title BlueSnap Merchant Support Agent Sales Support - GIP Reports to: Support Manager Position Overview: The Merchant Support Representative plays a critical role in delivering a positive, seamless experience for both merchants and shoppers around the world. This role serves as a frontline point of contact, providing timely, accurate, and professional support across multiple channels including phone, email, and live chat. In this position, you will troubleshoot technical issues, respond to payment-related inquiries, and help resolve concerns tied to products, services, and transactions. You will also support risk and fraud-related analysis, collaborate with internal teams to improve processes, and ensure service levels are consistently met. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality customer support. Duties and Responsibilities: - Provides support to merchants and shoppers via phone, email and live chat - Friendly and professional interaction with shoppers from around the globe - Provide solutions and process payment information in response to inquiries, concerns, and requests about prod...