Staff Product Quality Engineer

Job description

About the Role As a Product Quality Engineer (PQE), you will serve as the technical bridge between customers and internal engineering teams, ensuring product quality performance and customer satisfaction. You’ll lead quality investigations, drive root‑cause analysis, and champion continuous improvement across the entire product portfolio. In this role, you’ll collaborate closely with design, manufacturing, reliability engineering, and customer support teams—owning product quality performance. This position is ideal for someone who thrives on solving complex technical problems, influencing cross‑functional teams, and elevating product quality through data-driven decision-making. Key Responsibilities: - Lead customer complaint investigations using structured problem-solving methods (8D, 5 Whys, Ishikawa). - Coordinate cross-functional teams (product engineering, reliability, manufacturing, test) to identify root causes and implement corrective actions. - Manage failure analysis requests and communicate findings clearly and professionally. - Support customer audits, quality reviews, and qualification activities. - Monitor field return trends, reliability indicators, and customer quali...