Senior, Community Support Engineer
Retool · San Francisco, California, US
WHY WE'RE LOOKING FOR YOU Our customer base is rapidly expanding, and with it comes a growing need for customer-centric support. As we broaden our product of...
Job description
WHY WE'RE LOOKING FOR YOU Our customer base is rapidly expanding, and with it comes a growing need for customer-centric support. As we broaden our product offerings, we’re receiving more questions and feedback from developers building with Retool. To address this, we’re adding Community Support Engineers to provide technical advice in public spaces, like our Developer Forum, and foster an active developer community that helps builders succeed with Retool. WHAT YOU'LL DO As a Senior Community Support Engineer, you’ll deliver clear, technical solutions to developer challenges in publicly accessible spaces, such as our Developer Forum and live Office Hours. You’ll regularly research novel topics, provide actionable feedback to internal teams, and create resources like “how-to” guides and demo apps that benefit countless builders. A core part of this role is building knowledge that scales, transforming individual support interactions into reusable content that helps the broader developer community self-serve. You’ll work across a broad technical landscape, tackling challenges like debugging database connections and APIs, optimizing Retool deployments, writing JavaScript examples, and s...