Tooling Specialist – Xurrent / ITSM Job ID: JP054218

Job description

Tooling Specialist – Xurrent / ITSM We are looking for an experienced Tooling Specialist to support the implementation and optimization of a modern ITSM platform based on Xurrent, replacing legacy incident and workflow management tools. Key Responsibilities: Configure and implement ITSM modules within Xurrent Set up workflows, forms, automation rules, and service catalogs Ensure an out-of-the-box (OOTB) approach aligned with ITIL best practices Support rapid deployment of key ITIL processes through templates and workflow accelerators Advise stakeholders to avoid unnecessary customizations and improve process standardization Create and maintain functional documentation, configuration guides, and operational runbooks Support testing, validation, user adoption, and knowledge transfer activities Collaborate with internal teams and external partners to ensure efficient delivery Develop and support integrations using REST APIs, scripting, and JSON data exchanges Required Skills & Experience: Strong hands-on experience with Xurrent implementation and configuration Expertise in ITSM and ITIL processes ITIL v4 certification required (ITIL v5 is a plus) Experience with: Workflow automation R...