Popai Health- Senior Customer Success Manager

Job description

Description Popai Health is a fast-growing health tech startup transforming the way care teams engage with patients. We build AI tools that analyze phone conversations between care managers and patients, surfacing insights, automating documentation, and helping close care gaps - so teams can focus on what matters most: delivering better care. The Role: This role is central to Popai’s ability to drive meaningful outcomes for our customers. You will be responsible for ensuring healthcare organizations realize tangible operational and clinical value from Popai’s platform. Popai works deeply with its customers. We invest in understanding how care management and population health teams operate day to day, where friction exists, and how success is defined internally. This role owns that depth - partnering closely with customers across clinical and operational functions, and helping translate their reality into effective use of the product. What You’ll Do: - Own the success of a small portfolio of customers, from onboarding through renewal and expansion , developing a deep understanding of their workflows, goals, and challenges - Lead structured discovery conversations to learn how care m...