SCUK Customer Service Advisor

Job description

SCUK Customer Service Advisor Country: United Kingdom: Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered). In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. ***Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be in July. Interviews will be taking place at the SCUK Redhill office in May.*** Day-to-day, you’ll: What will make you stand out? - Answer a high volume of calls and interacting with customers over live chat and email - Deal with our customers day-to-day needs, complex queries and aim to provide res...