Scaled Customer Success Advisor

Job description

Customer Success Advisor - Scaled As a Customer Success Advisor, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience and using your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team: The Scaled Customer Success Team is a critical part of the Rapid7 Customer Success organization designed to provide a world-class experience to Rapid7’s scaled customers. This global team delivers success by leveraging technology, automation, and data-driven processes to scale efficiently while maintaining personalized and impactful interactions. The organization has both assigned customers, as well as support one to many models of supporting, triaging and navigating customer needs and challenges. These CSAs will work to ensure successful customer onboarding and provide personal customer experience at scale leveraging a combination of personal touch, technology, and automation. This team will conduct outreach to customers based on health and adoption signals, alerts, and other ‘calls to action.’ The team will help design a series...