Administrator, IT Applications

Job description

Administrator, IT Applications - 18349 Description: The IT Applications Administrator is primarily responsible for working with internal customers on application and existing work process issues, along with new process development initiatives. What you will be responsible for: Provide Tier 1 and 2 phone, email and chat-based support for users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc. Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed Work with internal customers to identify issues and provide timely resolutions Consistently communicating with customers and team members Review and resolve server and networking issues Provide technical assistance to end users for various programs Automate redundant tasks and improve processes Escalate issues when necessary: Collaborate with other IT professionals on intradepartmental projects. Perform other duties as assigned: Qualifications: What you will need to be successful in this role: Associates degree plus four years of experience in a similar role;...