Client Advocate
NFP · US
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and pr...
Job description
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. ****This role has the potential to work anywhere in the U.S.**** Summary: The Benefits Wholesale Client Advocate will provide our Wholesale Broker Clients urgent and efficient supportive data, confirmations, and up to date carrier information that will assist broker’s group clients and their members with all service inquires. Along with claims information and support the Client Advocate will also support the broker with billing inquiries and service questions pertaining to invoicing. Essential Duties and Responsibilities: - Monitor the team inbox for incoming cases and requests from our broker clients - Enter ALL transactions that are pulled from the inbox onto the Smart Sheet (Daily tracking tool) - Track daily progress of each case for team visibility and organization...