Associate Analyst, Operations & Reporting

Job description

Associate Analyst, Operations & Reporting Under the supervision of the Service Delivery Manager, the Operations & Reporting Analyst is responsible for developing and maintaining Power BI dashboards, datasets, and reporting tools that support operational performance, KPI tracking, and client-facing analytics. The role also supports key operational tasks including sales order intake, contract maintenance, customized billing, and vendor coordination. This position combines strong analytical/reporting expertise with essential day-to-day operational support to ensure accurate data, streamlined processes, and effective service delivery. Responsibilities: - Develop, maintain, and enhance Power BI dashboards, reports, KPI scorecards, and visual analytics - Build and manage datasets, dataflows, and data models using Power Query (M), DAX, and best-practice data modeling techniques - Ensure reports follow clean UI/UX standards, support drill-through views, and meet business reporting needs - Manage workspace permissions, scheduled refreshes, and on-premise gateway connections for reliable data availability - Analyze operational trends and service performance, providing insights to support dec...