Technical Partner Advisor — ZCX

Job description

What you can expect You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio. You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently. You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies. *This person should be based in either Sydney or Melbourne, this will be a hybrid role - 2 days in the office per week* About the Team: The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What we’re looking for: Bring 4+ years of technical experience deploying Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent platforms Demonstrate customer-facing exper...