Service Dispatcher Iberia

Job description

Everything you are looking for and more 📦 Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. You’ll act as the operational link between service needs and field execution— coordinating work orders, monitoring progress, and helping us deliver top-quality service to our customers. From tracking SLAs to expediting urgent cases and keeping spare parts stocked, you’ll make sure operations run efficiently and on time. If you’re organized, proactive and thrive in fast-moving environments, this role is for you. This position is fully embedded within the Service Team What responsibilities and objectives will you have? Well, what will the requirements be? - Dispatch and assign service orders to internal or external teams - Monitor service tickets daily and ensure progress is on track - Follow up on pending interventions and resolve bottlenecks quickly - Track ETA and SLA compliance, ensuring service delivery within agreed timelines and supporting achievement of team KPIs - Communicate updates proactively to all relevant stakeholders - Manage stock levels of spare parts and consumables, including physical w...